top of page


terms & conditions


As used within this document.

1.1 Client – means the person or persons with the purpose of requiring Mystery Hares services.

1.2 Creative Brief – refers to communication by the client for the production of a variety of useful deliverables. It serves as the foundation to any successful campaign. It outlines the clients’ vision and ensures everyone is on the same page.

1.3 Discovery – refers to the period of research and preparation and normally means gathering as much information as possible about the client, their business,  competitors and users. This knowledge supports the project laid out in the creative brief.

1.4 Alterations, Amends, Revisions – these are an important stage of the design process. They clarify misunderstanding and move the job closer to the best end result. The estimate given covers up to 5 rounds of revisions. Amends/rounds of revisions above the stipulated amount are subject to further charges.

1.5 Deliverables
– are the services and work produced by the designer to the client in the form and media specified within the invoice.

1.6 Copyright – is a law that gives the owner of a work the right to say how other people can use it. The work can only be used if the owner gives permission. Payment for the work done automatically transfers copyright onto the client. This will be confirmed with written authority stated within the receipt of final funds received.



The 50% upfront payment (see no. 8. PAYMENT for more details) covers this phase of the job and includes, not exclusively, the following:

  • a meeting to discuss the work (this could be one full meeting or a few scattered across the project) in person, via an online meeting platform or through digital communication

  • research

  • project planning

  • arranging print solutions

  • planning for digital solutions

  • sketching, planning, design or layout solutions


If you have a specific deadline in mind, we can discuss this at the start of the job. If required, a project plan will be writing up with clear instructions on various deadlines throughout the life of the job for Mystery Hare and client to adhere to. Depending on the urgency of the work needed, the various deadlines will be reverse-engineered from the final date and will consist of proofing, amends and final approval deadlines and also allowing Mystery Hare enough time to complete the job to a high quality. This will all be discussed once the job has been approved to go ahead.


The client is responsible for adhering to the terms of the contract and for checking that all work is correct at every proofing stage before finalisation.

Mystery Hare is responsible for delivering a quality service based on the customer requirements, to provide a solution that is the most cost effective and to use our expertise and market knowledge to help deliver the most effective solution to the clients needs. 


Upon signing this contract you agree that we will work on the required job together until completion. This does not effect your rights as stated in 6. CANCELLATION


If, for any reason, either party requires to terminate the job, this can be done at any stage but note that the 50% upfront fee is non-refundable due to the time devoted during the discovery phase, the results of the work done during this phase will be supplied in a digital document. It is not in our interest to have any job cancelled so we will do our very best to ensure that this doesn’t happen.


The job estimate includes up to 5 rounds of amends which are deemed an appropriate amount. Anything beyond a reasonable amount of amends will incur further costs but will be discussed as early as possible in order to avoid extra costs where possible and to keep the job rolling smoothly. 


Upon agreement of the estimate provided and acceptance of the job by Mystery Hare a non-refundable 50% deposit will be required. This 50% upfront fee covers the DISCOVERY phase of the project (see point 2) and consists of client meetings (approximately 1 hours worth), research, tightening up the requirements of the brief and doing a large portion of preparation for the project. Upon final approval the remaining 50% will be due. This covers processing the work for whichever final platform the work will appear on. This could be preparation for printing, digital or a variety of file formats, depending on final requirements.


Copyright is retained by Mystery Hare for all design work including pictures, ideas, visuals and illustration unless specifically released in writing and all costs have been settled. If a choice of designs are presented and one is chosen for your project, only the chosen, final solution form part of the copyright release agreement and fulfil the contract. All other designs remain the property of Mystery Hare unless agreed in writing and will most likely incur further cost.


This covers the format for the final design work and varies dependant upon the requirements, for example, a logo will be supplied in as many formats as possible for flexibility and reproducing in the highest quality possible (.ai, .eps, .pdf, .jpg, .png). All formats will be discussed with the client if appropriate.

acceptance of terms
copyrigh & approval
bottom of page